Returns & Exchanges
At Reeflifeaquariums.com, we want you to be completely satisfied with your aquatic supplies and equipment. If you are not happy with your purchase, you can return most unused items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team via email or our online portal with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Carefully pack the items in their original, unopened manufacturer packaging, ensuring all manuals and accessories are included to qualify for a full refund.
Ship the Items
Affix the provided return label or ship the package through your preferred carrier to our distribution center; we recommend using a trackable shipping method for your security.
Receive Your Refund
Once our technicians inspect the returned goods, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing